Browse by topic
Account
Registration, login, passwords and verification.
Banking
Deposit methods, withdrawal times and limits.
Bonuses
Turnover rules, cashback and how to claim.
VIP
Levels, upgrade rewards and salaries.
Mobile app
Installing on Android and iPhone.
Safer play
Limits, cooling-off and self-exclusion.
Frequently asked questions
How do I contact customer service?
Tap the headset icon on any page to open live chat, which runs 24 hours a day. You can also reach the team on Telegram or WhatsApp from the same menu.
My game froze in the middle of a round. Is my bet lost?
No. Rounds are settled on the provider's server, so the result is recorded even if your connection drops. Reopen the game or check your Betting Record to see the outcome.
How do I change my password or phone number?
Go to Account, then Security Center. A phone number change needs an SMS check on both the old and the new number.
Why was my bonus removed?
Bonuses are removed if the turnover deadline passes or if the bonus terms are broken. Live chat can show you the exact reason for your account.
Can I set a deposit limit?
Yes. Daily, weekly and monthly deposit limits can be set in the Security Center, and they take effect immediately.
How do I close my account?
Contact live chat and ask for account closure or self-exclusion. You can choose a cooling-off period or permanent closure.
